Valour Health Clinic Privacy Policy
Valour Health Clinic is committed to protecting the privacy and confidentiality of all patient information. As a telehealth clinic exclusively serving veterans in Australia, we adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
1. Collection of Personal Information
We collect only the information necessary to provide high-quality telehealth services, including:
- Personal Details: Name, date of birth, contact information,Medicare & DVA card details and demographic data.
- Health Information: Medical history, treatment records, medication details, and other health-related data.
- Financial Information: Medicare & DVA card details, private health insurance information ONLY if applicable, and billing records.
Information is primarily collected directly from you during online appointment bookings, or through communications with our clinic. In some cases, we may collect information from other healthcare providers or diagnostic services with your consent or as permitted by law.
2. Use of Personal Information
We use your personal information for purposes such as:
- Delivering, managing, and coordinating telehealth services.
- Communicating with you about appointments, treatments, and follow-ups.
- Processing medicare/DVA claims.
- Complying with legal and regulatory requirements.
3. Disclosure of Personal Information
Your information may be shared with:
- Other healthcare providers involved in your care.
- Medicare, private health insurers, and billing agencies.
- Legal or regulatory bodies, as required by law.
We do not share your personal information with any third parties without your explicit written consent .
4. Data Security
We use industry-leading measures to safeguard your personal information from unauthorised access, modification, or disclosure. These measures include:
- Secure electronic systems with encryption.
- Restricted access to physical and digital records.
- Regular staff training on privacy compliance and protocols.
5. Access and Correction
You have the right to access and correct your personal information. To do so, please contact us using the details provided below. Requests will be processed promptly and in accordance with the Privacy Act 1988 (Cth).
6. Online Bookings and Digital Communications
When you book appointments or communicate with us electronically, we collect the necessary information to provide healthcare services. We use secure systems to ensure all digital communications comply with privacy laws and protect your information.
7. Contact Us
For any questions or concerns regarding this Privacy Policy or how we manage your personal information, please contact:
Valour Health Clinic
470 St Kilda Road Melbourne VIC 3004
Phone: 1300 936 574
Email: clinic@valourhealth.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
